Consumers get raw deal in Eastern Europe

  • 2003-10-23
  • By Jean-Luc Testault
AFP PRAGUE - Eastern Europe may have made the transition from communism to capitalism, but it remains a region where the slogan "the customer is always right" often goes unheard.In a reminder of the consumer-unfriendly Soviet era, haughty waiters and inHungarian sociologist Zsofia Feteke said in a recent interview that despite the imminent European enlargement, it would take a generation for things to change. And lack of courtesy is only part of the problem.Getting companies to honor product warranties is also difficult. "Merchants often act as if they don't recognize the guarantees," sai...
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