RIGA - All businesspeople are well aware of a simple fact in customer relations management: nothing turns a client’s perception of a company more sour than when having first made the effort to contact its representative, instead of a live person at the other end of the phone, you have to listen to a recorded answering service time after time. This gives the customer the impression of total inefficiency and incompetence and creates the impression that the business owners do not care about the customers’ time and effort he or she has made to contact the company.Latvi...
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