In the world of professional services, few stories are as inspiring – and as relevant – as the journey as that of BALTIC ASSIST. What began a decade ago with a single employee working in a hotel’s lobby, has transformed into a thriving international company with over 250 employees, three offices, and a client base that spans more than 600 businesses across the globe.
At the helm of this remarkable evolution is CEO Andzej Rynkevic, who recalls the humble beginnings of Baltic Assist with a mix of pride and reflection.
“We started our brand from scratch with no office and just one employee – me,” he told The Baltic Times Magazine, smiling.
Fast-forward ten years, and Baltic Assist has become a recognized powerhouse in the Scandinavian business landscape, offering a broad range of services from taxation and IT to customer support and data analytics.
A leap of faith in a crowded field
Launching a new brand in the saturated professional services market is no small feat. Rynkevic admits that gaining credibility was the greatest early challenge. “We had to build trust from nothing,” he notes. “We were unknown in a competitive field, but we believed in delivering value and never compromising on quality.”
That belief paid off. By focusing on client satisfaction, efficient service delivery, and building a culture of accountability and innovation, Baltic Assist slowly carved out a niche – one grounded in reliability and deep client relationships.
Pioneers in remote work
Long before the pandemic made remote work the norm, Baltic Assist was already embracing it. In 2015, it became the first company in Lithuania to offer fully remote roles – a decision met with skepticism at the time.
“People were actually turning down our offers because it sounded too good to be true,” Rynkevic recalls. But the company’s early investment in tools, processes, and remote management strategies proved prescient. When COVID-19 lockdowns paralyzed other businesses, Baltic Assist didn’t miss a beat.
Scaling with strategy
Over the years, the company’s service lines have expanded strategically, growing in sync with client needs. Initially catering to small businesses, Baltic Assist now partners with entities of all sizes, including multinational corporations operating across multiple jurisdictions.
The secret to this scalability? A clear purpose and a relentless focus on innovation. “Our main job is to make our partners’ lives easier,” Rynkevic explains. That mission is backed by top-tier talent and technology – especially AI and robotic process automation (RPA), which enhance efficiency, compliance, and customer value.
The human factor
For all its technological prowess, Baltic Assist is driven by people. Rynkevic doesn’t mince words about where credit is due. “Our international reputation and growth are the results of the team’s hard work, loyalty, and constant pursuit of perfection,” he says. “People are our most valuable asset.”
That sentiment was front and center during the company’s recent birthday celebration – a moment to recognize both achievements and the community that made them possible.
Looking ahead
The future is ambitious. Baltic Assist aims to become the world’s most desired outsourced service partner. That goal rests on three strategic pillars: diversifying service offerings, delivering a world-class customer experience, and continuing to lead in innovation.
As AI continues to reshape the outsourcing industry, Baltic Assist is leaning in – staying agile, adaptable, and ahead of the curve.
“We couldn’t have done it without the incredible people who’ve been part of this journey,” says Rynkevic. “This is just the beginning.”
About Baltic Assist
Baltic Assist provides outsourced finance, taxation, IT, data analytics, and customer support solutions for companies worldwide.
Contact:
📞 +37064770357 / +4522896003
📧 [email protected]
🌐 www.balticassist.com
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