Leon Baum, GM of the Grand Hotel Kempinski Riga, has charisma, for sure, but he also shows he is a people person. He makes sure he is in the dining room every morning, talking to the guests over breakfast. And he knows every member of staff by name. Charisma is often fake, but in this case, it is genuine, and his enthusiasm for his work is infectious, and rubs off on his smiling, personable staff.
Leon Baum is one of the youngest general managers in the Kempinski chain of luxury hotels, and one of the few Brits, by the way. He sat down with The Baltic Times for a t...
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