Omniva to install letterboxes in parcel machines

TALLINN - The Estonian state-owned international technology and logistics group Omniva will begin installing letterboxes for standard letters in its parcel machines this September, aiming to make sending mail more convenient and modern, and to provide customers with a unified service point.

As part of this change, mail collection points will be relocated to the nearest parcel machine. For larger parcel machines, letters can be posted directly into an integrated letterbox. Separate mailboxes will be installed next to older or smaller machines.

"A large portion of people in Estonia regularly use parcel machines located along their daily routes, such as at shopping centers. By bringing mail-posting services to places people already frequent, we are making sending letters simpler and more visible. This gives the traditional postal service a more modern and convenient form," said Martti Kuldma, chairman of the board at Omniva.

Mail collection from the new letterboxes at parcel machines will occur six days a week, up from the current three, as the machines are serviced from Monday to Saturday due to high parcel volumes. This means letters may reach their recipients faster.

Relocating the letterboxes to parcel machines also helps reduce separate vehicle trips, thereby lowering transportation costs and the environmental impact.

Existing letterboxes that are not near a parcel machine will remain in their current locations. Letterboxes with very low usage, consistently receiving fewer than five letters per month, will be gradually removed.

The changes will be implemented gradually throughout this autumn. A sticker with information will be placed on the affected letterboxes at least 30 days before the change. The current locations of Omniva service points can always be found at https://www.omniva.ee/asukohad.

In 2025, people in Estonia sent 780,000 letters by mail. Of these, 515,000 were sent via letterboxes, a 26 percent decrease compared to 2024. Over the past decade, the volume of letters sent in Estonia has declined by approximately 80 percent.