TARTU - Most people have heard of international companies outsourcing their call center operations to far-away places like south Asia in order to keep their costs down. However, what is less well known is that the call and service center market is thriving close to home, in Estonia, as well. Although most of the Estonian call centers are established by companies and offer an “in-house” service (meaning they only take calls from the clients of one company), international call centers are growing here as well.Companies name the good language skills and professionalism of t...
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