VILNIUS - Verint, the world's leading producer of call-recording equipment, recently launched a marketing campaign in Lithuania, according to the Verslo Zinios business daily.
Arturas Orsevskis, innovation director at Skaidula, the country's authorized Verint equipment dealer, told the daily that stronger competition on that market segment could lead to a decline in prices beneficial to customers.
Call-recording equipment was widespread among special services, banks and certain financial institutions that treated records as financial-transaction documents, Orsevskis noted.
Meanwhile, the use of equipment among Lithuanian companies for the monitoring and control of customer service was rather insignificant, he pointed out, adding that it was, however, used by large-scale banks and telecommunication companies, including Lietuvos Telekomas and Bite GSM.
Dalia Kasperoviciene, head of contact center operations at Elsis Verslo Sprendimai, the distributor of Nice recording systems, admitted that product prices had declined by some 15 percent in two years.
"The demand for the system is rather strong, however, we do not expect any considerable growth in sales. Excluding banks, system sales for private companies are rather insignificant," she added.
