TALLINN – The Estonian Ministry of Culture is criticizing travel agencies serving as its contract partners for offering poor accommodation and delays in responding.
"The accommodation offers presented have not been satisfactory, which is why the ministry's employees have searched for hotels independently and found solutions that meet the desired conditions," Tarvi Purn, deputy secretary general for sports at the Ministry of Culture, wrote in an appeal sent to GoTravel and Baltic Tours.
In addition, according to Purn, responses received from the travel agency are often delayed, even up to a day, in some cases longer, or no response has been received at all, which means that the e-mail for the submission of an offer has been ignored.
"That is why officials of the ministry have had to remind the contact person of the travel agency of the request for an offer," Purn said.
He reminded the travel agencies that the travel service providers should adhere to the conditions in the contract.
According to the framework agreement concluded between the Ministry of Culture and GoTravel and Baltic Tours, the deadline for submitting an offer is four hours within normal working hours, on weekdays from 8 a.m. to 5 p.m., if no deadline is specified in the ministry's request. If offers are requested less than four hours before the end of the working day, the time calculation starts from 8 a.m. on the next working day. If it is not possible to submit an offer within four hours in the case of a complicated travel route or a little-known destination, the travel agency must notify the ministry of this.