Tallinn / Tashkent - Apifonica, an Estonian communication automation company, and Uztelecom, the largest telecommunications operator in Uzbekistan, will launch a Voice AI Centre in Uzbekistan. The Apifonica AI Agent platform will be deployed on Uztelecom infrastructure, and voice services built on it will later be available to the entire market. The project was announced on 23 September at the operator's forum "Artificial Intelligence - Infrastructure for the Business of the Future", held as part of ICT Week Uzbekistan 2026, where the two companies signed a memorandum of cooperation.
Artificial intelligence is no longer a subject for experiments. According to research, 88% of companies worldwide already use it, and the cloud market grew to $143 billion in a single quarter of 2026, more than in the whole of 2020. Uztelecom already has the foundation in place. At ICT Week the company launched two data centres, with five planned by the end of the year. All of them are rated Tier III, and corporate clients' data stays in the country. The new project will grow on this foundation.
What will be built
The centre will become part of Uztelecom's digital transformation. AI will help the company raise its customer service to the level of the best global practice. Subscriber service will move to AI, with AI Agents handling first-line support at the country's largest contact centre. Once proven in operation, the solution will be offered to businesses, which will be able to buy Voice Agents as a service.
Apifonica's CEO and founder Denis Shirokii and Kristaps Nelsons travelled to Tashkent to sign the memorandum. At the forum, Nelsons gave a talk titled "How AI transforms customer experience in call centres".
"Every second conversation with a customer is already handled by artificial intelligence. An AI Agent resolves up to 65% of all inbound support requests. It doesn't just answer, it resolves. It pulls up the customer record, checks the balance and makes changes. The issue is solved immediately, in a matter of minutes," said Kristaps Nelsons, Apifonica.
The Apifonica platform supports more than 150 languages with automatic language detection during the conversation. Enterprise projects typically deploy around ten languages. This is not about replacing human agents. According to research, less experienced employees working with an AI assistant are 34% more productive and resolve issues two to three times faster. The machine takes on the routine work, while complex requests stay with people.
About Apifonica
Apifonica is a communication automation platform for voice, messaging and AI Agents, headquartered in Tallinn, Estonia. Since 2015 it has helped companies automate client service, sales and HR communication. The platform operates in 9 countries and handles 40 million automated conversations per month. In 2022 Apifonica acquired Tenios, a licensed German telecom operator, adding its own telecom infrastructure in Western Europe. The platform is hosted in Frankfurt, Germany, and the group holds ISO/IEC 27001:2022 certification. www.apifonica.com
About Uztelecom
Uztelecom (O'zbektelekom) is the largest telecommunications operator in Uzbekistan and one of the largest in Central Asia, serving more than 10 million customers across its telecommunications services. www.uztelecom.uz
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