RIGA - Latvian airline airBaltic has further improved its Facebook Messenger chatbot, by adding an option for passengers to send their travel itinerary from their profile on airBaltic website to the Facebook Messenger.
Martin Gauss, CEO of airBaltic: “airBaltic is known globally for its innovative services. In February 2019 we introduced chatbot for our Facebook Messenger account. So far over 10 000 unique users have used it, benefitting from even faster and more efficient customer service. With the chatbot, we can reduce the response time from an average of 15...
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